Real hardware
deserves real ownership
Every unit is inspected before shipment, and our team stays with the customer for the entire lifecycle of the device.
Every device is inspected before shipping — covered by a full one-year warranty.
If anything goes wrong with the hardware or normal operation, message us — our team will take care of it.
We see BoxPhone as equipment that lives with the customer long-term — back-end support matters every bit as much as the day of delivery.
What Sikrid takes care of
The three pillars of our warranty — from delivery day through the final day of the year.
From delivery date — covering the device itself and normal operation.
Fast replies, no ticket queue — message us on LINE @sikridboxphone.
Our team accesses the system to fix issues directly — no need to ship the device first.
Read this 4-point checklist
Less than two minutes — and it prevents 80% of the issues we see.
- 01Inspect the power and Type-C cables feeding the BoxPhone — confirm they are seated firmly.
- 02Power on — a slightly warm chassis confirms the device is running.
- 03Inspect every cable connection against the locations shown in the manual.
- 04Test the 4G signal — verify the SIM, antenna, and signal cabling.
Five things you must never do
Damage caused by improper use is not covered by the warranty. Read all five before getting started.
Do not disable Developer Mode
BoxPhone relies on Developer Mode for ADB connectivity. If disabled, an external display is required to re-enable it — a 100 THB service fee per device applies.
Banking apps and My AIS are not supported
Because Developer Mode is required for ADB, using these apps would mean turning it off — which disables the core system.
Do not unplug cables during operation
Unplugging during use can cause power surges or system instability. We recommend using a UPS or surge-protected power strip.
Do not run units in hot environments or direct sunlight
Heat build-up can cause shutdowns or hardware damage. Operate in well-ventilated areas, with auxiliary fans when running multiple units.
Factory reset is supported — but all data will be wiped
ADB connectivity persists after a factory reset, but all on-device data will be erased. Back up before proceeding.
Hit a problem? Run the basic checks first.
Many cases resolve in under five minutes without needing to ship a device back.
Device powered on but no connection+
- 1Check whether the device is warm — if it is, it's powered on but may not have linked yet.
- 2Inspect every cable connection and confirm each one is fully seated.
- 3Verify the Type-C cable on both ends — a loose connector will prevent the PC from detecting the device.
No 4G signal+
- 1Inspect the antenna connector — it should snap into place with a clear click. Do not press too hard or you may break the pin.
- 2Check both ends of the blue signal cable and ensure each side is securely connected.
- 3Verify the SIM card sits properly in its tray — not dislodged or shifted.
- 4Test the SIM in another device to confirm it can acquire signal.
OTG setup steps+
- 1Plug in the LAN cable — configure the set box according to its numbering.
- 2Tap OTG → open port 5555 → assign IPs to match the switch → tap ADD. Screens will blink off and back on; wait until every device returns.
- 3Press the power button twice — the status flips from blue to green → tap Scan All.
- 4Verify every device is online — you're done when the display changes from USB to OTG.
Tip: If the panda icon doesn't appear, restart the application.
Prevent the failure before it happens
Articles to help you set the system up correctly from day one — and reduce the chance of ever filing a claim.
PC specifications for running BoxPhone
Manual 20–40 versus bot 100–200 device builds, plus the right UPS and surge protectors.
Setting up a 50–100 device BoxPhone fleet
Power, cooling, network and USB bandwidth — the most common failure points and how to handle them.
Network preparation — LAN, Wi-Fi, bandwidth
Setting up networking for a 20–100 device farm — router bandwidth is where it usually breaks.
Hiding root on BoxPhone in 2026
Magisk and Shamiko plus the Sikrid system that never breaks ADB authorisation.
Sikrid Custom ROM — lightweight, smooth, plug-and-play
A ROM baked in-house — no need to re-handle ADB keys after every reboot.
Don't want to build the bots? Sikrid will run them for you.
Custom automation development plus monthly managed phone-farm services.
If something's wrong, don't let it linger
Reach out and we'll see it through.